Thought Studios

General Frequently Asked Questions

1. Bravo! Shows and BAM Files

Q-1.1 What's a BAM file?

Q-1.2 Why do I get the message “Preview unavailable for current Display Settings” ?

Q-1.3 Why does my show run extremely slow, or slow to an unacceptable rate in mid show?

Q-1.4 Why is there a long pause (with screen going black) before a show starts playing when I start a full-screen show?

Q-1.5 In some shows, why do images appear to be missing, or appearing late, such as when they are already transitioning out?

2. DirectX and Graphics

Q-2.1 What is DirectX?

Q-2.2 I already have an older version of DirectX, and I’m afraid of not being able to run my games if I upgrade. Do I really need to upgrade to DirectX 9 or higher?

Q-2.3 Why do I get a message that "Direct3D hardware acceleration is currently unavailable", followed by Bravo! Show Creator shutting down when I try to start the application?

3. Miscellaneous

Q-3.1 What version of Bravo! Show Creator or Bravo! Player am I running?

Q-3.2 I’ve read the FAQ, but I still have questions or problems. How do I contact technical support?


1. Bravo! Shows and BAM Files

Q-1.1 What's a BAM file?

BAM stands for Bravo! Archived Media and is  the perfect way to share your shows with friends and family. BAM files are played with the Bravo! Player application. BAM files contain copies of all the image and audio files in your show, so you only have one file to distribute to share your show. You can email BAM files or copy them to a CD.

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Q-1.2 Why do I get the message “Preview unavailable for current Display Settings” in the preview window?

This indicates the resolution and color settings that you are currently using with your Windows desktop are not compatible with DirectX, which Bravo! Show Creator and Bravo! Player  rely for rendering the show. Window-based shows will also be disabled when this message is displayed. Note that full-screen shows will still work provided DirectX is properly installed and your graphics hardware is capable of at least 800x600 support for DirectX.

 

If you want to change your display settings to a compatible mode, you can find the compatible modes for your hardware by viewing the DirectX Properties. The DirectX Properties should be in Control Panel. (For XP users, you may need to select “Other Control Panel Options” to find the DirextX icon if you are using the new category view). Once you have the DirectX Properties open, select the DirectDraw tab. This shows the list of video modes that DirectX can be used with for your hardware. Change your display settings to any mode shown that is 800x600 or above, and Bravo! Show Creator should be able to support the Preview feature.

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Q-1.3 Why does my show run extremely slow, or slow to an unacceptable rate in mid show?

This indicates that your graphics system is in a state known as “texture thrashing.” It means within the slow frames, you are trying to put more on the screen than your graphics subsystem can hold in its available memory. There are several things you can do, however, to allow your show run just fine on your existing hardware. Here are some things to try and check, in the recommended order:

 

a.) Verify that your timing settings don’t have an unusually high number of images on screen at one time. For example, if you have defined placement positions for 3 images, having 9 images on screen won’t make much sense, since you likely have images stacked up under each other. In the detailed settings of the Styles panel, select the Timing tab. Near the bottom of the timing panel you will see Maximum Images On-Screen, which is computed from your timing settings. This number can be lowered by increasing the Appearance Interval, and by lowering the “Number of images each interval.” Make sure you don’t have more images on screen at once than your show really needs.

 

b.) If you are running with a background image, try using a lower resolution image. (You can still stretch a lower resolution image to cover the entire background.) Tiling a smaller image is also a good way to get a nice background that doesn’t consume too much of your graphics memory. (A tiled image only consumes as much graphics memory as one of the tiles. It can be repeated across the background without consuming more graphics memory.)

c.) Limit the size of images in the show to maximum width, height (or both) to 500 pixels. This can be done without modifying any of your images. In the detailed settings of the Styles panel, select the On Screen tab. In the Stationary Image Size area, select “Scale down to specified size,” and choose 500 for one or both of the values. (Limiting both width and height to 500 will have a greater impact.)

 

d.) Change the video mode of the show (not your desktop Display Settings). To do this, select the Performance button on the toolbar, and try using a lower video mode. You can try lowering the resolution (ex: 1280x1024 down to 1024x768), lowering the number of colors (ex: 32-bit down to 16-bit), or both. Very often, lowering to a 16-bit color mode is enough to make the difference, and the show quality will seem very close to that of 32-bit mode (to most people). When running in 16-bit mode, Bravo! Show Creator requires half the graphics memory it does as compared to 32-bit mode. So a 32 Mb graphics card running in 16-bit mode can achieve frame rates comparable to what a 64 Mb graphics code would get in 32-bit mode by using this approach.

 

e.) Reduce the number of images that are on screen at any one time. Go back to (a.) above for a description of how to do this. If you are running with a 32 Mb graphics card (or less), you may simply not be able to run with the number of images on screen at once that you really want to.

 

f.) Lower the image quality. Again, select the Performance tab. Move the Image Quality slider to the left. The further the slider is moved to the left, the grainier images will become. Larger images will be affected more so than smaller images.

 

g.) Lower the animation quality. Select the Performance tab, and move the Target Animation Quality to the left. This reduces the number of frames that Bravo! Show Creator will attempt to render each second. This can result in a “jumpy” look to the movement of images if set too low, but it also can make the movement consistent between heavily loaded portions of the show and the rest of the show.

 

h.) If all else fails, and you really, really want a show with 8 or 10 images on screen at once in full resolution and color depth, consider upgrading your graphics hardware. The key factor that will affect performance of Bravo! Show Creator   is the amount of texture memory on the card. 32 Mb is fair, 64 Mb will be very good, and 128 Mb will be smokin’!

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Q-1.4 Why is there a long pause (with screen going black) before a show starts playing when I start a full-screen slide show with certain projects?

If the video resolution of the project is different from that of your current desktop settings, Bravo! Show Creator will change the video resolution of your monitor to that of the project when a full-screen show starts. To eliminate this delay, assuming your current desktop mode is supported by Bravo! Show Creator, you can change the project's target resolution to that of your desktop. To do this, select the Performance button on the toolbar. The dialog displays your current desktop settings for reference, and has a pulldown menu of choices for the project's resolution. The menu contains all of the modes that Bravo! Show Creator supports given your computer's graphics capability. An alternative is to change the desktop resolution to match that of the project using the Display dialog of Control Panel. Note: When you create a new Bravo! Show Creator   project, it will always default to your current desktop resolution.

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Q-1.5 In some shows, why do images appear to be missing, or appearing late (such as when they are already transitioning out)?

There is a throughput problem on your system. This is a technical way of saying that images aren't being loaded fast enough for the show style you have chosen. This can be due to a slow processor, long access times from the hard-drive due perhaps to fragementation or slow disk rotation speed (as in an older drive), slow system bus access, insufficient memory, or a combination of these problems. The way to get a smooth show on older systems is to limit the number of images being loaded at once. Consider trying styles that have one or two images on screen at once rather than four or five. Try show styles that have images entering one at a time rather than multiple images entering at once. Bravo! Show Creator attempts to push the envelope in what we have to come to expect from a slide show, and it does this by taking advantage of recent advances in graphics hardware, hard drive advances, and increasing availability in RAM.

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2. DirectX and Graphics

Q-2.1 What is DirectX?

DirectX is Windows software technology developed by Microsoft that enables software applications to take full advantage of a computer's underlying graphics and sound hardware. Bravo! Show Creator  and  Bravo! Player  use DirectX to exploit the power of the advanced graphics and audio hardware found in modern PCs. DirectX is most often referred to in the context of game software. This is because games typically try to tap into all of the power available in your graphics and audio system. DirectX is available for free from Microsoft and may be downloaded from the Microsoft website.  For more details, go to http://www.microsoft.com/windows/directx.

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Q-2.2 I already have an older version of DirectX, and I’m afraid of not being able to run my games if I upgrade. Do I really need to upgrade to DirectX 9?

Bravo! Show Creator and Bravo! Player require certain interfaces that are only available in DirectX 9 and higher. DirectX is designed to be backwards compatible, so games that are written for early versions  should find their required interfaces in DirectX 9 without problem.

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Q-2.3 Why do I get a message that "Direct3D hardware acceleration is currently unavailable", followed by Bravo! Show Creator shutting down when I try to start the application?

Bravo! Show Creator requires the DirectX component known as Direct3D to be available and to have hardware acceleration support from your computer's graphics subsystem. If you are getting this message, either Direct3D acceleration has been turned off on your computer, or your graphics hardware is unable to provide the necessary support. To see if Direct3D is simply turned of, do the following:

  1. On the Windows Start menu, select the Run command.
  2. In the Run window, type DxDiag and select OK.
  3. If DirectX is properly installed the DirectX Diagnostics Tool will open.
  4. Select the Display tab.
  5. In a section labled DirectX Features, you will see the text Direct 3D Acceleration, followed by text that says either Enabled or Disabled.
  6. If the text says Disabled, select the Enable button to the right, then Exit DirectX Diagnostics. Bravo! should now run.
  7. If the Enable button is greyed out, your computer graphics card does not support Direct3D, and Bravo! Show  Creator / Bravo! Player will not run on this system.

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3. Miscellaneous

Q-3.1 What version of Bravo! Show Creator or Bravo! Player am I running?

Launch Bravo! Show Creator. Select the menu '"Help > About Bravo! Show Creator" . The version information will be shown in the About window.

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Q-3.2 I’ve read the FAQ, but I still have questions or problems. How do I contact technical support?

Click here to fill out our online trouble report.

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